Overnight Firming Oil

Shipping & Delivery Policy

Thank you for visiting and shopping with Purelix.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after 12:00 PM EST on Fridays may begin processing the next business day.

During periods of high demand, processing times may be extended. If your order experiences a significant delay, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping is currently available to United States addresses. Fully Tracked & Insured Shipping costs $4.95 USD per order, as displayed at checkout.

Estimated transit time after dispatch is 5–8 business days, in addition to the 1–3 business day processing time.

All delivery times are estimates and may vary due to carrier delays, customs processing, or supply chain disruptions.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking numbers typically become active within 24–72 hours.

Customs, Duties, and Taxes

Customs duties, taxes, or fees applied to your order are the responsibility of the customer, unless included at checkout or otherwise required by applicable law.

Damaged or Lost Packages

If your order arrives damaged, please contact us immediately at support@trypurelix.com with your order details and photos of the damage. We will work with you and the carrier to resolve the issue.

We will assist with carrier claims where applicable. Nothing in this policy limits any remedies available to you under applicable law for damaged or undelivered goods.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, we may attempt to contact you to correct it. If we are unable to do so, your order may be canceled and refunded.

Purelix is not responsible for orders shipped to incorrect addresses provided by the customer, except as required by applicable law.

Missing or Stolen Packages

If tracking shows your package has been delivered but you have not received it, please contact us as soon as possible.

We will assist in initiating an investigation with the shipping carrier. Resolution times may vary and can take up to 21 business days depending on the carrier. This does not extend any mandatory refund or other legal deadlines.

Shipping Delays

High order volume or supply chain disruptions may occasionally extend processing or shipping times. If we cannot ship within the promised time, we will notify you and provide the delay or cancellation and refund options required by applicable law.

Contact

For shipping-related questions or concerns, contact support@trypurelix.com.

Refund Policy

At Purelix, we strive to ensure customer satisfaction with every purchase. This Refund Policy is designed to clearly outline the terms, conditions, and procedures under which returns, refunds, and related requests may be accepted or declined. By placing an order with us, you acknowledge and agree to the terms set forth in this policy.

We offer a sixty (60) day return window, which begins from the date your order is marked as delivered according to the applicable shipping carrier. Return requests submitted outside of this timeframe may not be eligible for review or approval and may be automatically declined at our discretion.

To qualify for a return, all items must strictly meet the following conditions. The product must be unused, unworn, and in the same condition that it was originally received. The item must be returned in its original packaging, including all tags, labels, inserts, accessories, and any additional components that were included at the time of delivery. The item must not show any visible signs of use, wear, damage, alteration, or tampering beyond what is reasonably necessary to inspect the product.

We reserve the right to determine, at our sole discretion, whether a returned item meets these eligibility requirements. Any item that does not meet these conditions may be rejected, and in such cases, the item may be returned to the customer at their expense without issuance of a refund.

Valid proof of purchase is required for all return requests. This may include, but is not limited to, an order confirmation email, receipt, transaction record, or any other documentation that verifies the purchase was made through our store. We reserve the right to deny any return request that cannot be verified through valid proof of purchase.

To initiate a return, customers must first contact our support team at support@trypurelix.com and provide all relevant order details, including the order number, item(s) in question, and the reason for the return request. Submitting a request does not guarantee approval.

All return requests are subject to review by our team. We reserve the right to request additional information or documentation to support the return request, including but not limited to photographs, videos, or further clarification regarding the condition of the item.

If your return request is approved, you will be provided with detailed instructions outlining how and where to send your item. It is the responsibility of the customer to follow these instructions carefully. Failure to follow return instructions may result in delays, rejection of the return, or loss of eligibility for a refund.

Items returned without prior authorization or without following the provided return instructions will not be accepted. Unauthorized returns may be refused upon delivery or returned to the sender at their expense without any processing.

Customers are responsible for all return shipping costs unless otherwise required by applicable law or explicitly stated by our support team. We strongly recommend using a trackable and insured shipping method when returning items, as we are not responsible for items that are lost, damaged, or delayed in transit.

Purelix assumes no responsibility for returns that are not received due to shipping issues, incorrect return addresses, carrier errors, or customs-related delays. It is the customer’s responsibility to ensure that the returned item is successfully delivered to the correct return address.

Please note that return approval does not guarantee a refund. All returned items must first be received and inspected before any refund decision is made. Final approval is subject to confirmation that the returned item meets all eligibility requirements outlined in this policy.

We reserve the right to deny returns in cases where we detect patterns of abuse, excessive return requests, suspected fraud, or behavior that we determine to be inconsistent with fair use of our return policy. This includes, but is not limited to, repeated returns, use of items prior to return, or attempts to manipulate or bypass policy conditions.

Additionally, we reserve the right to limit or refuse future service, including return eligibility, for customers who are found to be in violation of this policy.

Return processing times may vary depending on operational volume, seasonality, and other logistical factors. While we aim to review and process all returns in a timely manner, we do not guarantee specific processing timelines.

By initiating a return request, you acknowledge and agree that you are subject to all terms outlined in this policy, and that all decisions regarding return eligibility, approval, and final resolution are made at the sole discretion of Purelix.

Purelix reserves the right to update, modify, or replace any part of this return process at any time without prior notice. Continued use of our services constitutes acceptance of any such changes.

Damages, Defects, and Incorrect Items

We ask that you carefully inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, you must notify us as soon as possible by contacting support@trypurelix.com

To process your request efficiently, we may require photographic evidence or additional details regarding the issue. Once verified, we will work with you to resolve the issue, which may include a replacement, store credit, or refund, depending on the situation.

Failure to report damages or issues within a reasonable timeframe may result in the request being denied.

Non-Returnable Items

Certain categories of products are not eligible for return due to hygiene, safety, or logistical reasons. These include, but are not limited to:

• Perishable goods such as food, flowers, or plants

• Custom-made or personalized products

• Personal care and hygiene items, including beauty and skincare products

• Hazardous materials, flammable liquids, or gases

• Any item marked as final sale or non-returnable at the time of purchase

If you are unsure whether your item qualifies for return, we recommend contacting us prior to submitting a request.

Exchanges

We do not offer direct exchanges as part of our standard fulfillment or post-purchase process. Instead, any request for a different item, variation, size, color, or model must be completed through our return and repurchase process, as outlined in this Refund Policy.

If you wish to obtain a replacement item, you must first initiate a return request for the original product. This request must be submitted in accordance with all applicable conditions and procedures set forth in this policy. Once your return request has been reviewed and approved by our support team, you may proceed by placing a new order for the desired replacement item through our website.

Submitting a return request does not automatically constitute approval for an exchange, nor does it guarantee product availability. Inventory levels are subject to change at any time without notice due to demand fluctuations, supplier limitations, or product discontinuation. As such, we are unable to reserve, hold, or guarantee availability of any item for the purpose of an exchange while a return is being processed.

Customers who require a replacement item urgently are strongly encouraged to place a new order as soon as possible and initiate a return for the original item separately, provided it meets all eligibility requirements. This approach ensures that the desired item is secured without delay.

All items submitted for return in connection with an exchange request must comply fully with the conditions outlined in this Refund Policy. These conditions include, but are not limited to, the following:

• The item must be unused, unworn, and in the same condition in which it was originally received

• The item must be returned in its original packaging, including all tags, inserts, accessories, and components

• The item must not show any signs of use, damage, alteration, or wear beyond what is necessary for reasonable inspection

• Valid proof of purchase must be provided, including order confirmation or receipt

We reserve the right to inspect all returned items upon receipt to verify compliance with these conditions. If a returned item fails to meet the required criteria, the return request may be denied at our sole discretion. In such cases, the item may be returned to the customer at their expense, and no refund or exchange-related processing will be issued.

Customers are responsible for all return shipping costs associated with exchange-related returns unless otherwise required by applicable law or explicitly stated in writing by our support team. We strongly recommend that customers use a trackable and insured shipping method when returning items, as we are not responsible for items that are lost, damaged, or delayed in transit during the return process.

Purelix assumes no responsibility for shipping delays, carrier errors, customs issues, or other logistical complications that may occur during the return or replacement process. Any such issues must be addressed directly with the shipping carrier.

In cases where the replacement item differs in price from the original item, the following conditions will apply:

• If the replacement item has a higher price, the customer will be required to pay the price difference at the time of placing the new order

• If the replacement item has a lower price, any applicable refund will be processed in accordance with our standard refund procedures, subject to applicable fees and deductions

Please note that original shipping costs, if applicable, are non-refundable unless otherwise required by law.

We do not guarantee that replacement items will be identical in all respects to previously purchased items. Variations may occur due to supplier changes, manufacturing updates, or product improvements.

Additionally, we reserve the right to limit or refuse exchange-related returns in cases where we detect patterns of excessive returns, abuse of the return system, or behavior that we deem inconsistent with fair use of our policies. This includes, but is not limited to, repeated return requests, intentional misuse of products prior to return, or attempts to circumvent return eligibility requirements.

We may also request additional verification or documentation for exchange-related returns at our discretion, including but not limited to identification, proof of delivery, or additional product images.

Exchange requests are processed in the order in which they are received, and processing times may vary depending on volume, seasonality, and operational factors. While we aim to process all requests as efficiently as possible, we do not guarantee specific processing timelines.

By initiating a return for the purpose of obtaining a replacement item, you acknowledge and agree that you are subject to all terms outlined in this policy, and that the final decision regarding eligibility, approval, and resolution rests solely with Purelix.

Purelix reserves the right to modify, update, or discontinue exchange-related processes at any time without prior notice. Continued use of our services constitutes acceptance of these terms

European Union Customers

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within fourteen (14) days of receipt for any reason, in accordance with applicable consumer protection laws.

To qualify under this provision, items must still be returned in their original condition, unused, and with proof of purchase. Certain exclusions may apply as permitted by law.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund request.

If your refund is approved, it will be processed to your original method of payment within ten (10) business days. Please note that processing times may vary depending on your financial institution or payment provider, and additional delays may occur outside of our control.

Shipping costs, if applicable, are non-refundable unless otherwise required by law.

If more than fifteen (15) business days have passed since your refund was approved and you have not received your funds, please contact us at support@trypurelix.com for further assistance.

Applicable Consumer Rights

This policy does not exclude or limit rights or remedies that cannot be excluded under applicable law, including rights relating to defective, damaged, incorrect, or undelivered goods. Mandatory legal requirements take precedence over any conflicting provision. Policy changes do not remove rights or express promises applicable to orders already placed.

Last updated: September 12, 2026

Purelix operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Purelix is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

• Account information including your username, password, security questions, preferences and settings.

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

• With our affiliates or otherwise within our corporate group.

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.

• Right to Delete. You may have a right to request that we delete personal information we maintain about you.

• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Cookies and Advertising Choices

We use cookies and similar technologies to operate the website, remember preferences, analyze traffic, and support advertising. Device information may include browser type and version, IP address, time zone, pages viewed, and interactions. You can manage cookies in your browser or through the privacy choices available on this website. Disabling cookies may affect website functionality.

You can also manage advertising preferences through Facebook advertising settings, Google advertising settings, or the Digital Advertising Alliance opt-out tool. These tools do not replace the store-specific opt-out rights described above.

Consent and Lawful Bases

We obtain consent where required for the collection, use, and disclosure of personal information, including marketing communications. Depending on the activity and applicable law, processing may rely on consent, performing a contract, legal obligations, or legitimate interests. Where processing is based on consent, you may withdraw it by contacting support@trypurelix.com or using the available opt-out controls. Information may be processed in Canada, the United States, and other countries as described above.

SMS Privacy Policy

When you opt into Purelix SMS messages, we collect your phone number, basic contact information, consent and opt-out information, and relevant order or cart details. We use this information to send messages covered by your consent, including order updates, promotions, offers, abandoned-cart reminders, and customer support.

We do not sell or share SMS opt-in data or consent with third parties for their own marketing purposes. We may share information with service providers that help us deliver and support SMS messages, including SMSGo by Zegsu Software Solutions LLP.

You can unsubscribe at any time by replying STOP. For SMS support, contact support@trypurelix.com. Message frequency varies; message and data rates may apply. Marketing consent is not a condition of purchase. See our Mobile Terms of Service for additional details.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email support@trypurelix.com or write to Purelix at 1225 Kennedy Rd, Scarborough ON M1P 4Y1, Canada.

This website is operated by Purelix. Throughout the site, the terms “we”, “us” and “our” refer to Purelix. Purelix offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein.

If you do not agree to all of the Terms, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose or violate any laws in your jurisdiction.

Any breach of these Terms will result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted over networks. Credit card information is always encrypted.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service without written permission.

SECTION 3 – ACCURACY OF INFORMATION

We do not guarantee that information on this site is accurate, complete, or current. All content is provided for general information only and should not be relied upon without consulting more accurate sources.

We reserve the right to modify site content at any time without obligation to update.

That being said, we strive to ensure that all product descriptions, images, and details displayed on our website are as accurate as possible. However, due to factors such as screen settings, lighting, manufacturing variations, and ongoing product improvements, the actual product received may differ slightly from how it appears on the website. These variations may include, but are not limited to, color, texture, packaging, or minor design details.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices are subject to change without notice.

We may modify or discontinue the service at any time without liability.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and may have limited quantities.

We reserve the right to limit sales by person, region, or jurisdiction.

All product descriptions and pricing are subject to change at any time without notice.

We do not guarantee that product quality will meet expectations.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order.

You agree to provide accurate and up-to-date account information for all purchases.

For returns, refunds, and exchanges, refer to our Refund Policy. All requests are reviewed according to that policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties.

Use of such tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or content.

Any transactions made through third-party sites are at your own risk.

SECTION 9 – USER SUBMISSIONS

Comments or other submissions may be used to operate and improve our services, subject to applicable law, third-party rights, and our Privacy Policy.

You agree not to submit unlawful, abusive, or misleading content.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if necessary.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site for:

• Illegal activities

• Violating laws or regulations

• Infringing intellectual property

• Harassment or discrimination

• Spreading malware or harmful code

• Collecting personal data unlawfully

Violation may result in termination of access.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

To the fullest extent permitted by law, services and products are provided “as is” and “as available” without implied warranties. This does not exclude mandatory warranties or express promises applicable to your purchase.

To the fullest extent permitted by law, Purelix and its directors, employees, affiliates, partners, suppliers, and service providers are not liable for indirect, incidental, punitive, special, or consequential damages, including lost profits, data, or revenue.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Purelix from any claims arising from your breach of these Terms.

SECTION 15 – SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions remain valid.

SECTION 16 – TERMINATION

We may terminate access to our services at any time if you violate these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the full agreement between you and Purelix.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Ontario, Canada, subject to any mandatory consumer protections that apply in your jurisdiction.

Shipping and Delivery

Shipping timeframes are estimates. Carrier delays, customs processing, weather, supply disruptions, and high demand may affect delivery. Customers must provide accurate shipping information. Our Shipping Policy explains current rates, delivery estimates, tracking, and assistance with missing or damaged shipments. We will provide any delay, cancellation, or refund options required by applicable law.

Chargebacks and Disputes

Please contact support@trypurelix.com so we can help resolve an order issue. We may review and respond to disputes, including those we believe involve fraud or abuse. Contacting us does not waive or delay your rights or deadlines with your payment provider or under applicable law.

Intellectual Property

Website text, images, branding, logos, graphics, and design belong to Purelix or its licensors and are protected by applicable intellectual-property laws. Do not reproduce, distribute, modify, or commercially exploit them without prior written consent, except as permitted by law.

Account Responsibility

If you create an account, keep your login information confidential and notify us promptly of suspected unauthorized use. You are responsible for activities under your account to the extent permitted by applicable law.

SECTION 19 – CHANGES TO TERMS

We may update these Terms by posting changes on this page. Continued use of the site after changes take effect means acceptance, where permitted by law. Changes do not remove rights or express promises applicable to orders already placed.

SECTION 20 – CONTACT INFORMATION

For questions regarding these Terms, contact:

support@trypurelix.com

Mobile Terms of Service (SMS Marketing)

By opting into Purelix SMS notifications, you agree to receive recurring messages, including order updates, promotions, and abandoned-cart reminders, according to your consent. Marketing consent is not a condition of purchase.

• Message frequency may vary

• Message and data rates may apply

• You may opt out at any time by texting STOP

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